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The Phoenix Fitness Hotel & free Spa Access at Alpen Resort | Hotel in Zermatt

| 9.2 (274 Reviews) |   Pet Friendly  3 Bathrooms  7 Guests
Zermatt Hotel | The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Hotel in Zermatt

The Phoenix Hotel Zermatt can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort is located in Zermatt.

This 3 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, Security/Safety, Child Friendly, and several others. This is a 3 star rated property and has over 274 reviews with the average score of 9.2 . Coming to Zermatt and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 3 Bedrooms Hotel if you want to learn more about this place in Zermatt. These details are authentic, as they are provided by our partner, booking.com.

This The Phoenix Fitness Hotel & free Spa Access at Alpen Resort in Zermatt is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Phoenix Fitness Hotel & free Spa Access at Alpen Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Pet Friendly
TV
View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Heating
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Bar
  • Wine/Champagne
Activities
  • Cycling
  • Fitness
  • Fishing
  • Hiking
  • Skiing
  • Golf course (within 2 miles)
Entertainment
  • Board games/Puzzles
General
  • Soundproof rooms
  • Heating
  • Safe
  • Smoke-free property
  • Pet friendly
  • Non-smoking rooms
  • Wifi in all areas
  • Elevator
Guest Services
  • Baggage storage
  • Shuttle service
  • Pet bowls
  • Tour desk
  • Concierge
  • Shuttle service (additional charge)
  • Ironing service
  • Shared lounge/TV area
  • Daily housekeeping
  • Pet basket
  • Laundry
  • Express check-in/out
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Terrace
  • Garden
Security/Safety
  • Key card access
  • Smoke alarms
  • Fire extinguishers
  • CCTV in common areas
  • CCTV outside property
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Delivered food covered securely
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Cashless payment available
  • Physical distancing rules followed
  • Contactless check-in/out
  • Screens or physical barriers between staff and guests in appropriate areas
Skiing
  • Ski storage

Policies

Check-in
The minimum age for check-in is 18
Pet Policy
Pets are allowed and charges may apply.

Please note that only a limited number of children's cots are available. if you arrive with children, please inform the property in advance, please note that zermatt is a car-free village. you can park your car in täsch (indoor parking) and continue to zermatt by train or taxi, please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.58
Location:
8.71
Staff:
9.47
Facilities:
9.01
Comfort:
9.3
Cleanliness:
9.43
GILLIAN
Sep 14, 2026 07:00:00 AM
Review Score:   8
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Friendly staff and fab view of the Matterhorn from our balcony
Negative: No air con
Summary: Enjoyed our stay in this beautiful resort
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Standard Double Room

Food & Drink

Bottle of water, Minibar

General

Key card access, Heating, Trash cans, Laptop safe, Ironing facilities, Hardwood or parquet floors, Smoke alarm, Safety deposit box

Media & Technology

Cable channels, Telephone, Radio, Satellite channels, Flat-screen TV, TV

Bathroom

Towels, Private bathroom, Shampoo, Body soap, Toilet, Toilet paper, Bath or shower, Free toiletries, Hairdryer

Services

Wake-up service/Alarm clock

Living Area

Desk

Kitchen

Wine glasses, Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Entire unit located on ground floor

Room amenities

Adapter, Non-feather pillow, Feather pillow, Socket near the bed, Hypoallergenic pillow

Exclusive services

Free gym access
Superior Double Room
Room Type: Double
Room Size: 22 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Superior Double Room

Food & Drink

Bottle of water, Minibar

General

Key card access, Heating, Trash cans, Laptop safe, Ironing facilities, Hardwood or parquet floors, Smoke alarm, Safety deposit box

Media & Technology

Cable channels, Telephone, Radio, Satellite channels, Flat-screen TV, TV

Bathroom

Towels, Private bathroom, Shampoo, Body soap, Toilet, Toilet paper, Bath or shower, Free toiletries, Hairdryer

Services

Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Seating area, Desk

Kitchen

Wine glasses, Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Adapter, Non-feather pillow, Feather pillow, Socket near the bed, Hypoallergenic pillow

Exclusive services

Free gym access
Deluxe Double Room with Matterhorn View
Room Type: Double
Room Size: 26 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Deluxe Double Room with Matterhorn View

Food & Drink

Bottle of water, Minibar

General

Key card access, Heating, Trash cans, Laptop safe, Ironing facilities, Hardwood or parquet floors, Smoke alarm, Safety deposit box

Media & Technology

Cable channels, Telephone, Radio, Satellite channels, Flat-screen TV, TV

Bathroom

Towels, Private bathroom, Shampoo, Body soap, Toilet, Toilet paper, Bath or shower, Free toiletries, Hairdryer

Services

Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Seating area, Sofa, Desk

Kitchen

Wine glasses, Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Entire unit located on ground floor

Room amenities

Adapter, Sofa bed, Non-feather pillow, Feather pillow, Socket near the bed, Hypoallergenic pillow

Exclusive services

Free gym access

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Zermatt hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Zermatt hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Zermatt hotel starts from $1,322 per night with includes Accessibility, Heating, Laundry, View, Balcony/Terrace, Restaurant, Bar, Guest Services, Entertainment, TV, Transportation/Shuttle, Security/Safety, Child Friendly, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Internet, Kitchen, Pet Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zermatt hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Zermatt hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.